Technology Adoption & Helpdesk Support Explained by Kevin Apolinario

In episode 5 of the SFL Podcast, we had the pleasure of speaking with Kevin Apolonario, the  CEO of Kev Tech Academy. 

  • Kevin provides valuable insights into the ticketing portal, offering a behind-the-scenes look at the platform. 
  • He emphasizes the significance of expert training and talks about the critical role of running metrics in tickets to ensure optimal performance and customer satisfaction.

He also highlightsthe importance of having a variety of skills in today’s era, making it a must-watch for anyone interested in entrepreneurship and technology.