Seamless Support for CargoWise Users: Empowering Supply Chain Management Companies through Helpdesk

WiseTech Global’s CargoWise allows freight forwarders to consolidate their operations through a single system, unlocking productivity, whilst eliminating redundant workflows and overlaps.  

However, this platform that is rich in features, and a wide range of functions can be overwhelming for users, according to our research, clients of CargoWise One, utilize only 30-50% of this powerhouse; and in order to fully leverage the potential benefits of CargoWise, users need to have a deep understanding of the system and its features, which is where the essence of support comes in.

As Platinum accredited service partners of CargoWise One, through our years of consultancy services, we understand the need to develop internal competencies of the technical aspects of CargoWise, and guidance to operate their logistics business with confidence and efficiency. 

Through SFL Helpdesk, users can get assistance in setting up, operating and customizing their deployment to meet their specific business needs. We address varying degrees of escalations with quick turnaround times and resolutions, minimising the impact on your business.

In 2022, we resolved 10,800 tickets

Last year, our team received 10,800 helpdesk tickets from clients who needed assistance with CargoWise usage.

Continue reading Helpdesk Support for CargoWise Users at Soft Freight Logic.

Case Study

Continue reading How to streamline supply chain operations through CargoWise implementation and integration at Soft Freight Logic.

Case Study: Challenges in manual workflow, increase visibility, and efficiency in the logistics industry using Advanced Workflows (CargoWise) automation.

Continue reading How To Eliminate Manual Workflow Challenges at Soft Freight Logic.

Learn how the CargoWise WMS can turn your warehouse into a revenue generator. Cut costs, save time, and raise productivity with SFL’s CargoWise implementations.

Continue reading 256% spike in warehouse productivity for African Logistics Services at Soft Freight Logic.

In this case study we discover the challenges experienced by RTW USA and how a Global CargoWise One implementation reduced their entry tasks by 80%.

Continue reading Global CargoWise One Implementation for RTW Reduces Data Entry Tasks by Eighty Percent at Soft Freight Logic.

With SFL Insights they reduced their data entry tasks by 88%

In a world that is always evolving, it seems as though there has been an overnight acceleration into digital space. The freight forwarding industry is competing to become digital forwarders as many businesses are growing into digital transformers.

Sozo Logistics through visionary leadership and a growth driven team has become one of the first South African freight forwarder businesses to offer their clients a White Label Mobile and Desktop App that is directly integrated with their CargoWise One system.

Company Overview

A privately held global logistics company, SOZO Logistics has operations in South Africa and the United States in addition to a wide network of partners around the world. Shareholders are personally invested in the company, which was founded 19 years ago with the ideals of a corporate logistics firm and the flexibility of owner-management, to ensure that every shipment is handled with individual care.

Total savings from Automation by SFL Insights

Solutions

1. Automate tasks and workflows
2. Automate track and trace and Quote process with Webtracker
3. Limitations with Webtracker was replaced with a Mobile and Desktop App version of SFL Insights
4. Increase internal communication with WhatsApp chat on app
5. Easy upload of documents synced with your CargoWise One system
6. Built in automated notifications when milestones or docs added, Credit limit increases Warehouse CW1 Automations

With the implementation of SFL Insights, SOZO logistics revolutionized their operations, benefiting from user-friendly document uploads directly into their CargoWise shipment files.

Continue reading Sozo drives digital transformation using sfl insights at Soft Freight Logic.

Read Below for a Full Case Study on How RIF Increased their automations by reducing Data Entry Tasks.

Company Overview

RIF, an existing CargoWise One user established in Hong Kong in 1990, the company name “Rockwood International Freight Limited” was adopted following an independent move from the original parent company. RIF Worldwide was established in the UK in 2002 and represented the first move by the company into the European market.

They specialize in providing international transportation services, to and from all points in the world, via air, ocean and road. Their comprehensive global network has been established to meet their customers’ ever-changing needs.

When losing turned to winning

Challenges

Client was not fully satisfied with their expectations from their service provider in terms of the VAT and TAX setups on their system. VAT was being charged inaccurately to customers and this opened the business to higher risk.

RIF also established that they were not making full use of their CargoWise One System automations to move them to a Digital Forwarding space.

After a further consultation with the client and identifying the area where automations can be accelerated to further elevate the client digitally.

Continue reading RIF WorldWide Logistics Reduces Data Entry Tasks by Eighty Five Percent at Soft Freight Logic.

During the pandemic, the Logistics industry faced a number of challenges, including Labor Shortages resulting from sick leave, quarantine, isolation periods, false alarms, the loss of loved ones, and pressures from existing supply chains that had to deliver more than expected.

Supply chain companies were under immense pressure to deliver within specified timeframes with fewer resources due to the rise in e-commerce sales and the import and export of essential goods, such as medical supplies.

Continue reading 487 Data Entry Hours Saved for Global Automotive Logistics Company at Soft Freight Logic.

Using robotic process automation ( RPA ) keeps on redefining logistics. Logistics industries use RPA to better manage shipments from their fulfillment centers to customers globally. 

In this Webinar the Host Imrah Chizyuka the Director of Digital Adoption in Soft Freight Logic tackles

1. ERP System Limitations
2. DHL Logistics Automated Data Entry Case Study
3. Effective RPA Implementation in Logistics Companies
4. Customised Supply Chain Data Entry Solutions

• CargoWise
• Case Study
• Industry
• Leadership
• Press Releases

Continue reading Webinar: Robotic Automation in Logistics at Soft Freight Logic.

Norvik Cargo, a full freight forwarding service for 25 years based in New York, had a goal in 2021 to digitalize their business and increase the customer service levels.

Listen to Nikita Coelho on their challenges in the business and how SFL assisted with the solutions.

https://www.norvikcargo.com

Continue reading How a Website Redesign and Webtracker Reskin Digitalised Norvik Cargo at Soft Freight Logic.

Well done, MTS! Your efficiency, diligence for growth, and visionary decision-making are testament to the competitive advantage your enterprise holds; and we’re proud to work with you!

Continue reading How your ERP can Streamline your Finance Activities at Soft Freight Logic.

Data entry is a critical business component for freight-forwarders and logistics companies and mistakes or delays can affect shipment visibility, data accuracy, lead to documentation delays and affect customer experience; losing business and adding to customer service woes. But wait, it gets worse.

Continue reading Complete Elimination of Data Entry at Soft Freight Logic.

When selecting an enterprise software, choose one that allows your business to innovate & add value to your customers.

Continue reading How to Achieve a High ROI on your Software. at Soft Freight Logic.

Unifying Disparate Implementation of CargoWise One for an Early Adopter to Globally Synchronized ERP Usage.

Continue reading CargoWise One Automation for an Early Adopter at Soft Freight Logic.

Diagnosing Gaps in CargoWise One to Increase Automation and Business Process Efficiencies.

Continue reading GAP Analysis for Legacy CargoWise One User. at Soft Freight Logic.

European Consolidator connects E2E on CargoWise and SOGET - AP + Customs integration for greater system compatibility.

Continue reading Saving over 400 hours per month with EDI Integration. at Soft Freight Logic.

Increasing Efficiency by Saving 166 Hours Per month through Data Assistant.

Continue reading Robot Process Automation Increasing Efficiency of BPO. at Soft Freight Logic.

Client

A Global Freight Forwarding and Logistics Company from the Indian Subcontinent Region, the company presence marks offices in 18 countries with a skilled workforce of over 2300 staff in 60 offices.

Problem

While the company rolled out CargoWise One in its global offices, implementing the software in India posed a unique set of challenges. As India was the biggest country of operations with up to 25 offices, implementing a new policy for staff that was on the legacy software for 15 years, required a specialist service partner with strong regional capabilities that understood the local context.

It was also essential that data integrity with master data, and training staff on all CargoWise One system features was done correctly as India constituted the most significant component of the company’s global rollout.

Solution

SFL was able to utilize its strong regional presence and domain expertise in conducting the implementation of CW1 on CRM, Freight Forwarding and Finance Modules for the company. By using SFL’s CargoWise Experience of 70 implementations and in-depth knowledge of geo compliance, especially Indian Taxation – which is known to be complex – the SFL team provided software implementation, pre go live training and pre & post go-live support.

Continue reading A Global Freight Forwarding and Logistics Company from the Indian Subcontinent Region. at Soft Freight Logic.

Using Machine Learning and Robotics through SFL’s Data Assistant to Automate Business Processes in Logistics.

Continue reading Eliminating Data Entry with Business Process Offshoring. at Soft Freight Logic.